For those familiar with the tech world, the term "Touch-and-Feel Party" refers to a group of people who frequently purchase a product and then return it within seven days without giving a reason. This phenomenon is commonly seen in the digital products sector.
Many consumers despise the "Touch-and-Feel Party" because sometimes they end up with a "touch-and-feel device," which gives them the unpleasant feeling of buying a second-hand phone instead of a new one.
It has been reported that recently, a member of the "Touch-and-Feel Party" repeated their actions and faced sanctions from the JD platform, resulting in a satisfying outcome.
Recently, a netizen sought help in a post: they bought a vivo X100s from a certain e-commerce platform and were not allowed to return it. The customer service representative explained over the phone that the return requests were too frequent, which the system flagged as wholesale behavior, leading to the closure of their return option. The netizen asked for advice on how to resolve this issue.
Below the post, another netizen asked the original poster, "Why do you keep returning items?" to which they replied, "Just out of curiosity."
Someone else inquired, "Have you returned over thirty phones?" The poster clarified, "No, just around a dozen."
Furthermore, some netizens expressed support for the e-commerce platform, with comments like "Supporting the platform" and "Finally, the touch-and-feel party is being sanctioned."
According to netizens following this incident on Weibo, this "touching party" user is not an isolated case, "I have seen many like this."
Furthermore, it has been revealed that one "touching party" returned 10 phones in a month.
In fact, the "touch-touch party" is often associated with mainstream e-commerce platforms like JD.com. JD.com specializes in digital product sales and offers excellent after-sales service, attracting many "touch-touch party" members who wish to experience products but may have limited financial means.
While we believe that normal returns and exchanges within the scope of consumer rights are acceptable, engaging in "touch-touch party" behavior is not advisable. As the old saying goes, "If you often walk by the river, your shoes will get wet."
