As the digital era unfolds, the ability to transform complex and massive internal information into knowledge, and efficiently facilitate its retrieval, utilization, circulation, and creation, becomes a core competitive advantage for enterprises. The advancement of large model technology injects an "accelerator" into enterprise knowledge management. With its robust capabilities in semantic understanding, reasoning, logic, and memory, large models enable a deeper exploration, more precise classification, and more efficient retrieval of knowledge. With the support of large models, knowledge management is reaching new heights.
To further promote the implementation of large models in enterprise knowledge management, the China Academy of Information and Communications Technology (CICT) conducted a specialized evaluation module on "Knowledge Management Based on Large Models" in the ninth batch of the "Trusted AI" assessment. Baidu Intelligent Cloud's enterprise knowledge management platform, "Zhenzhi," successfully completed a comprehensive domain evaluation, obtaining the highest-level certification. It stands as the industry's first product to pass this assessment, representing the current pinnacle of knowledge management in the industry.
The Trusted AI Evaluation Certificate from the China Academy of Information and Communications Technology (CAICT)
Achieving comprehensive clearance across three major dimensions, Zhenzhi empowers every enterprise with its "intelligent brain."
The "Trusted AI" evaluation system, organized by CAICT relying on key artificial intelligence technologies and the Application Testing Key Laboratory of the Ministry of Industry and Information Technology, covers fundamental technology, typical products, and application maturity. It has completed the formulation of multiple international and domestic standards. The system represents top-tier technological capabilities in the industry, garnering high recognition and international influence.
The specialized assessment for knowledge management based on large-scale models is one of the modules of the "Trusted AI" evaluation. It involves three competency domains: knowledge construction, knowledge computation, and knowledge application, comprising a total of 14 capability items. Baidu Intelligent Cloud's next-generation enterprise knowledge management platform, "Zhenzhi," leads the industry with a score of 4+ in all three competency domains. Notably, it achieves a perfect score of 5 in modules such as knowledge extraction, knowledge fusion, knowledge reasoning, intelligent search, intelligent Q&A, and intelligent generation.
The outstanding performance of the Zhenzhi Platform in evaluations is attributed to the empowerment of large models. Leveraging the Baidu Intelligent Cloud Qianfan Large Model Platform, the Zhenzhi Platform comprehensively reconstructs the entire chain of enterprise knowledge production, processing, organization, distribution, and application, serving as a powerful assistant in the process of enterprise knowledge accumulation and management. Particularly, its unique advantages in conversational search, conversational reading, and conversational authoring enhance the efficiency of enterprise knowledge management significantly.
When users search for business knowledge, Zhenzhi seamlessly integrates public internet knowledge with internal enterprise knowledge, distilling complex information into key points and presenting crucial conclusions. It simplifies complex information for users, providing the most important conclusions directly, saving time and effort. When users read business materials, Zhenzhi can summarize abstracts, provide chapter overviews, recommend related knowledge points, and answer questions during the reading process, helping users better understand the information. When users create work documents, Zhenzhi offers various document templates and features for editing, expansion, and formatting, making the creative process smoother and more efficient.
With the support of large models, the Zhenzhi Platform can offer more personalized knowledge management applications for enterprises. It not only lowers the barriers in search, reading, and authoring scenarios but also, through conversational interaction, thoroughly understands user intent, better meeting individualized needs, and providing users with more efficient knowledge services, making knowledge more user-friendly.
Implemented in various industries such as finance and power, the efficiency of knowledge application has multiplied.
For many industries, traditional concepts and models of knowledge management no longer meet the new demands of enterprise development. Unleashing the value of enterprise data has become a significant challenge in the digital transformation journey. Currently, the Baidu Intelligent Cloud Zhenzhi Platform has empowered clients in the energy, finance, water conservancy, government, and automotive sectors, enabling efficient enterprise knowledge management in a one-stop manner.
In the energy sector, the Southern Power Grid Research Institute has developed an AI-native application called "Digital Application of Southern Power Grid Technical Standards" based on the Zhenzhi Platform. It has upgraded the entire lifecycle process of power technology standards with functions like intelligent retrieval, Q&A, smart writing, and recommendations. This platform not only improves the efficiency of standard consultation by over 50% but also assists employees in drafting standard outlines and texts, doubling the efficiency of standard writing. This case has been successfully selected as one of the top ten outstanding cases of AI-native technology and applications by the China Academy of Information and Communications Technology, becoming a benchmark case for the digital transformation of standards in the country.
Southern Power Grid's technical standards digital application was selected as an outstanding case of AI-native technology and applications.
In the financial sector, Zhenzhi leverages large model capabilities to mine, consolidate, share, and apply knowledge from massive amounts of business data, enabling customer service staff to quickly and accurately access knowledge, thereby improving knowledge application efficiency by more than 4 times. In the water conservancy sector, Zhenzhi is capable of providing a comprehensive water conservancy knowledge engine, improving the efficiency of urban and rural water supply contingency plan queries and searches by more than 95%, and decision-making efficiency of contingency plans by more than 90%.
Going forward, Baidu Intelligent Cloud will join hands with more partners to empower enterprise knowledge management through the Zhenzhi platform, based on large model capabilities. This initiative aims to make knowledge more business and employee savvy, creating new immersive work scenarios and business models, enhancing employees' work experience, and aiding in the digital transformation and intelligent upgrade of enterprises.
