On May 12th, many people, after buying a new car, will immediately put on a car cover for their beloved vehicle. Compared to driving a naked car, putting on a car cover provides better protection against light scratches, bumps, and wear, effectively safeguarding the vehicle's paint for a longer period.
After buying a new car and spending money on a car cover, a year later, a woman named Lv from Beijing found out that the car cover was forgotten to be put on, leading to a frustrating situation.
According to reports, in June 2023, Lv purchased a Porsche and spent 17,000 yuan at the 4S store to buy a car cover package.
Since August last year, there have been a series of fender benders. Ms. Lu thought there was a car wrap and wasn't too worried.
It wasn't until she took her car to the repair shop that Ms. Lu discovered the vehicle wasn't wrapped in a car wrap and had been "bare naked" for nearly a year.
The car dealership admits that the technician forgot to install the car wrap, a major mistake. Ms. Lv expressed her desire to return the car, and the dealership staff promised a compensation of 68,000 yuan. However, Ms. Lv disagreed with the compensation amount and stated that she would continue to seek justice.
In response, some netizens commented, "The car has been 'naked' for a year without its 'clothes'," "Isn't this fraud? Deceiving consumers, taking the 17,000 yuan payment, and then pocketing it themselves," and "This is a classic scam - forgetting to install the car wrap, but not forgetting to take the money. They even issued the invoice."
Other netizens complained that their first car came with insurance included, but the dealership did not purchase it for them.
According to the Consumer Rights Protection Law of the People's Republic of China, consumers have the following 9 rights when purchasing goods or services:
Right to Safety: Consumers have the right to personal and property safety when purchasing, using goods, and receiving services.
Right to Know: Consumers have the right to know the true situation of goods.
Right to Choose: Consumers have the right to freely choose goods or services.
Right to Fair Trade: Consumers have the right to quality assurance, reasonable prices, correct measurement, and other fair trading conditions when purchasing goods or receiving services.
Right to Compensation: Consumers have the right to compensation in accordance with the law for personal or property damage caused by purchasing, using goods, or receiving services.
Right to Association: Consumers have the right to establish social organizations to protect their legitimate rights and interests in accordance with the law.
Right to Knowledge: Consumers have the right to obtain knowledge about consumption and consumer rights protection.
Right to Respect: Consumers have the right to dignity and respect for their national customs and habits when purchasing, using goods, and receiving services.
Right to Supervision: Consumers have the right to supervise goods, services, and the protection of consumer rights.
According to the Contract Law and the Consumer Rights Protection Law, if the 4S dealership fails to provide a reasonable explanation and solution, the woman has the right to file a lawsuit in court to demand compensation for her losses.
