March 13th update: According to several domestic media reports, there have been recent revelations of parcel backlogs and delayed deliveries in various ZTO Express branches.
A spokesperson for ZTO responded by stating that the overall network across the country remains stable, and services are operating normally.
Previously, numerous netizens have taken to platforms such as Weibo and Black Cat Complaints to report instances where their ZTO Express deliveries were not received.
It's worth noting that as of March 1st, new regulations for the express delivery industry have officially come into effect. The regulations explicitly state that enterprises engaged in express delivery services that deliver parcels using smart parcel lockers or express service stations without the user's consent will be deemed as violations, subject to fines of up to 30,000 CNY.
After the implementation of the new courier regulations, there's been a range of opinions among netizens, with discussions staying heated. Some suggest that courier companies should hire more delivery personnel instead of having one person handle the workload of ten.
Industry insiders note that courier enterprises may need to invest more resources to enhance service quality and streamline operations to comply with the new policy requirements. This shift could potentially have some short-term impacts on their operations.
