In response to user complaints, a Microsoft employee stated that those users might not fully understand Copilot and its capabilities.
Business Insider, citing an interview with a Microsoft customer service representative, reported receiving feedback from users comparing Copilot and ChatGPT, with the representative asking, "Aren't you using the same technology?"
The Microsoft employee noted that current Copilot users are primarily Microsoft 365 users, and while reviews are mixed, most are positive.
Microsoft identified two reasons for the misunderstanding:
To assist users in crafting prompts and utilizing Copilot more effectively, Microsoft has partnered with BrainStorm to create instructional videos. Microsoft did not immediately respond to requests for comment.
