On March 17th, McDonald's global ordering system experienced a widespread network outage, prompting "McDonald's Down" to dominate the top spot on Weibo's trending topics.
Reports indicate that this outage affected not only China but also multiple McDonald's restaurants globally, including those in the United States, United Kingdom, Japan, Australia, Canada, Netherlands, Italy, and New Zealand.
In response, McDonald's clarified that the network interruption was not caused by a cyberattack but rather stemmed from configuration changes made by a third-party service provider.
Brian Rice, the company's Chief Information Officer, highlighted that many affected markets have already been brought back online, with others gradually recovering. They are closely collaborating with all stakeholders to swiftly restore normal operations across all systems.
Additionally, McDonald's expressed sincere apologies for the inconvenience caused to customers and employees due to this incident. They reiterated their commitment to enhancing the stability and security of their systems, aiming to deliver superior service and experiences to their valued customers.
