On March 14th, it was reported that Hainan Zhongsheng Lexus Sales and Service Co., Ltd. has issued a response regarding the "additional markup beyond the listed price" incident.
The company stated: "Due to our inadequate management and training of employee service processes and quality, this incident occurred. Our management deeply recognizes the seriousness of the problem and feels deeply remorseful."
"We are willing to take responsibility for this mistake to respond to the concerns of various sectors of society."
After deliberation, our company has decided to dismiss the customer service manager who made inappropriate remarks and caused a negative experience for consumers in this incident.
Mr. Wang from Haikou signed an intention contract to purchase the latest GX550 model from Haikou Zhongsheng Lexus Automobile Sales Service Co., Ltd. in January this year, paying a deposit of 50,000 CNY with a price of 931,873 CNY.
However, on the same day he signed the purchase contract, the salesperson called in the afternoon requesting an additional service fee of 100,000 CNY, claiming that the car couldn't be sold at the previous price.
After receiving complaints, the Haikou Municipal Bureau of Commerce, together with the Market Supervision Administration, interviewed the relevant personnel of the 4S dealership for suspected violation of price laws.
However, in the face of the on-site enforcement by the two departments, the customer service manager remained strong, stating, "Then go ahead and file a case, and we'll have it appraised."
The Commerce Bureau of Haikou City has now gathered pertinent evidence and issued a letter to transfer the case to the enforcement authorities for further investigation. The investigation is expected to be completed within 15 days.
