The Lenovo China Solutions Services Business Group sub-session of the 2024/25 fiscal year oath-taking conference, themed "Full-Stack AI, Redefining the Future," concluded successfully on April 2nd. Mr. Dai Wei, Senior Vice President of Lenovo Group and General Manager of the China Solutions Services Business Group, stated: "Over the past seven years, the Solutions Services Business Group has maintained a high-speed development momentum, achieving a growth of 20% in both revenue and profits compared to the previous period. In the future, Lenovo Solutions Services will, based on the One Engine, Three Arrows strategy, seize the epic opportunities brought by AI and redraw the future blueprint of the solutions services business."
Senior Vice President of Lenovo Group and General Manager of the China Solutions Services Business Group, Dai Wei, is at the forefront of Lenovo China's transformation. The Solutions Services Business Group shoulders the responsibility of leading Lenovo's 3S transformation and driving development in the era of intelligence. In 2024, as the AI wave surges, the Solutions Services Business Group embarks on a new journey, with Liu Jun, Executive Vice President and President of Lenovo China, and other executives attending the conference to witness this moment.
Maintaining Growth, Steering Industry Development comprehensively Looking back at the previous fiscal year, the external market environment, characterized by challenges and opportunities, deeply influenced the development of Lenovo's Solutions Services Business Group. "Maintaining stability and advancing to a higher level," is how Liu Jun evaluates the Solutions Services Business Group. In the previous fiscal year, despite the downturn in the PC market, the Solutions Services Business Group continued to grow revenue.
Revenue from government and enterprise solutions services grew by 16% year-on-year, with breakthrough growth of 64% in key general solutions, enhancing its influence continuously, and doubling growth in the premium computing services. Revenue from small and medium-sized enterprise solutions services grew by 18% year-on-year. At the same time, there was a significant breakthrough in the monthly active users of the all-in-one IT services and solution platform for small and medium-sized enterprises, marking an important milestone in its development. Revenue from consumer services grew by 19% year-on-year, with a rapid expansion of integrated sales and service stores, continuously expanding user operation territory, and the proportion of AI-native Lenovo Intelligent Cube smart robot services increasing to 80%.
Dai Wei remarked, "Looking back at the previous fiscal year, the Solutions Services Business Group won three major battles with great resilience and firm determination. Support services achieved a year-on-year growth of 1.5% despite challenges in hardware; operations and maintenance services achieved a year-on-year growth of 30%; and project and solution services achieved a year-on-year growth of 25%. What's more gratifying is that we ranked second in the Chinese IT services market (excluding operators) in the first half of 2023, consolidating our position as a leading provider of intelligent full-stack solutions and services."
Dai Wei, Senior Vice President of Lenovo Group and General Manager of the China Solution Services Business Group, highlighted the group's continuous improvement in competitiveness over the past year. Leveraging three key pillars, they've made significant strides: "Engine Tian," the intelligent IT engine, drives product updates; the delivery system has achieved comprehensive cost reduction and efficiency improvement, enhancing delivery competitiveness; and there's been a 5% increase in the brand recognition of solution services, steadily strengthening brand awareness.
In the face of a highly uncertain market environment, the Solution Services Business Group has maintained a spirit of fearlessness and perseverance, actively seizing opportunities and achieving sustained profitable growth.
In response to the development wave of AI, hailed as the Fourth Industrial Revolution, Lenovo is reshaping its business blueprint with the "One Engine, Three Arrows" strategy. AI's enormous potential is poised to fundamentally alter enterprise architectures and production models globally over the next 10 to 20 years. Lenovo, as a leader in China's digital economy, has anticipated the trend towards intelligence since 2017, initiating customer-centric and 3S transformations. With seven years of relentless effort, the Solution Services Business Group has accumulated ample experience in AI deployment.
As a native AI intelligent full-stack solution and service provider, Lenovo Solution Services possesses advanced methodologies for intelligent transformation and industry experience derived from practice. Supported by the Engine Tian architecture, it can provide customers with focused intelligent solutions tailored to specific industry scenarios.
Lenovo Solution Services can also centrally manage and optimize the deployment of large models and computing power requirements across different scenarios of endpoints, edges, and clouds.
With integrated capabilities in Lenovo's hardware and software services, Lenovo Solution Services can achieve integrated training and inference in a software and hardware environment, truly enabling the application of AI for customers.
During the conference, Dai Wei officially announced the "One Engine, Three Arrows" strategy for Lenovo Solution Services, with the newly upgraded intelligent IT engine "Engine Tian" as the source of product innovation and iteration, aiming to build three "rockets" for government and enterprise solution services, small and medium-sized enterprise solution services, and consumer services, reshaping the future landscape of solution services. This strategy will serve as a guiding principle for the Solution Services Business Group to seize opportunities in the AI era and establish core competitiveness among government and enterprise clients, small and medium-sized enterprise clients, and consumers.
"One Engine" refers to Engine Tian 3.0 (Engine Tian Intelligent Body Engine), which encompasses industry intelligent bodies created for industry clients, Lenovo's internal and external intelligent research and development, production, supply, and marketing bodies, along with enterprise knowledge bases, hybrid large models for enterprises, AI development platforms, and other tools. Engine Tian 3.0 will be a key lever for Lenovo Solution Services to implement AI applications for clients.
The Three Arrows refer to:
Enterprise Solutions and Services: Seizing the opportunities of hybrid AI deployment, leveraging the Qingtian Intelligent Body as the core, and comprehensively upgrading to AI-native solutions and services. Under the AI wave, enterprise solutions and services will undergo a complete reconstruction of products and solutions, creating Portfolio 2.0, including five major business segments: industry solutions, intelligent hybrid cloud, sustainable development solutions, DWS digital workplace solutions, and support services.
SME Solutions and Services: Upgrading Baiying to a one-stop AI service platform driven by large model technology, creating the Baiying Intelligent Body that understands SMEs the best, enabling SME customers to conveniently access AI-native support services.
Consumer Services: Facing consumer users, consumer services will provide new proactive intelligent services to users through the full cooperation of Tianxi AS and Lenovo Computer Manager.
Meanwhile, as the core competitive strength of Lenovo's solution services, the delivery system will also undergo revolutionary iterations based on AI, meeting the full-cycle service needs of intelligent transformation while reducing costs and increasing efficiency.
"Just like the Three Arrows set the Tian Shan Mountain, the valiant warrior sings as he enters the Han Pass."
At the Lenovo Group's swearing-in ceremony for the fiscal year 2024/25 held on April 1st, Chairman and CEO Yang Yuanqing stated, "The next ten years may well be the most innovative and disruptive decade in our careers, and possibly the decade where we can achieve the most growth and accomplishments."
This year marks the 40th anniversary of Lenovo's founding. Over the past 40 years, Lenovo has continuously turned dreams into reality, making the impossible possible, always adhering to the original aspiration of universal access to technology. Faced with the surging AI wave, Lenovo's solution services, as an important engine for Lenovo's development and transformation, have an unavoidable responsibility.
This year's government work report first proposed the strategy of "Artificial Intelligence+" (AI+), and the trend of AI empowering "thousands of industries" is accelerating. The Solution Services Business Group is committed to promoting enterprise intelligence transformation. In the face of the opportunities brought by AI, the Solution Services Business Group actively iterates itself to deepen business transformation with full-stack AI.
Dai Wei, Senior Vice President of Lenovo Group and General Manager of China Solution Services Business Group, is leading the charge with three strategic initiatives: "General's Three Arrows Aim at Tianshan, Brave Warriors Sing as they Enter the Pass." As Lenovo enters its fifth decade, the Solution Services Business Group is redesigning the blueprint for future operations based on this strategy, aiming to assist clients of various types in achieving full-scale implementation of AI applications across different scenarios.
