On May 3rd, it was reported that recently, the esports professional player "Fat Cat" passed away in Chongqing. Netizens spontaneously ordered food delivery to mourn him.
Many kind-hearted netizens placed milk tea by the river for Fat Cat, but found that brands like "HEYTEA" sent empty packages, sparking discussions.
Tonight, the official WeChat account of Meixue Bingcheng issued a statement in response to the "Chongqing delivery empty package" incident:
Thank you for your supervision. We are deeply saddened by the experience of "Fat Cat" and express anger and regret towards the behavior of the store.
After understanding the situation, our marketing manager verified the involved orders one by one. Through on-site inquiries and monitoring retrieval, it was found that individual stores did not follow the standard serving procedures.
This behavior violates the serving standards of Meixue Bingcheng and seriously deviates from the core values of Meixue Bingcheng, deceiving consumers' emotions. We will handle this matter seriously and will not tolerate it.
Currently, we have requested the store in question to close for rectification, apologize to the customer who placed the order, and compensate them with an amount ten times the order value. We will take this as a lesson and resolutely prevent such incidents from happening again.
Once again, we apologize to "Fat Cat" and everyone involved. May the departed rest in peace.
