On May 1st, it was reported by the media that a man in Changsha had his Alipay online purchase insurance screen recorded remotely.
In response, Ant Financial has issued a clarification stating that online purchase insurance will not be "screen recorded."
Ant Insurance states, "Protecting user privacy and information security is always the principle and bottom line of our platform."
The insurance application process on the internet can be traced back, strictly implementing regulatory requirements, which is both a compliant and legal procedure, aiming to better protect everyone's insurance rights and interests.
During this process, everyone's information security is absolutely guaranteed, and mobile phones will definitely not be recorded.
Ant Financial Insurance stated that according to regulatory requirements, insurance institutions need to record and save transaction activities of selling insurance products on their self-operated online platforms through sales page management and sales process recording methods, making them available for inspection.
If there are insurance sales or claims disputes in the future, users or insurance companies can access stored information to reconstruct the entire insurance process and prevent instances of sales misrepresentation.
As an internet insurance agency platform, Ant Insurance consistently adheres to this regulatory requirement by fully traceably recording online insurance activities, minimizing sales disputes to safeguard consumer rights.
Moreover, when users enter the insurance process, Ant Insurance platform explicitly informs them that the insurance process will be recorded, and users proceed to the subsequent insurance process only after confirmation.
Ant Insurance emphasizes that "traceable records" do not involve screen recording; it solely entails structured storage of insurance page content, limited to insurance operations without accessing or infringing upon other information on users' phones, thus ensuring privacy protection.
