On March 2nd, according to reports from various domestic media outlets, the "Administrative Measures for the Express Delivery Market" have officially been implemented. Express delivery companies that, without user consent, use smart parcel lockers, express service stations, or similar methods to deliver packages will face fines.
Many people applaud the new regulations, considering them more convenient and providing consumers with more choices. However, many express delivery personnel believe that the new rules will lead to a significant increase in workload.
During an interview, some couriers expressed that calling every customer is not very realistic. Each courier is responsible for a designated area, handling several hundred or even thousands of packages. Contacting each customer individually by phone is logistically challenging, given the limited time and energy.
Some couriers also mentioned that if customers refuse delivery to service stations or parcel lockers, it implies that couriers must make home deliveries. If many customers make such requests, it becomes challenging for couriers to meet those demands.
In response to this, experts suggest compensating couriers for home deliveries, which could alleviate the conflict between home deliveries and storage at service stations. This approach may also enhance the courier's motivation and service quality in package delivery.
